Any problems? Check out our tips

• Links to helpful pages and guides
• Forgotten your password or your login name?
• Searching tips from the great search engine in the sky
• Difficulty logging in? (special help if your organisation doesn't like social networking sites)
• Forums: subscribing and unsubscribing
• Share a document on the Learning Exchange
• Please tell us what you think

Links to helpful pages and Learning Exchange policies

• Using the Learning Exchange forums: a guide
• Blogging on the Learning Exchange: a guide
• Learning Exchange Moderating policy 
• Learning Exchange terms and conditions
• Learning Exchange privacy policy.

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Forgotten your password or your login name?

Here's what to do:

• Go to this page.
• At the bottom of the page, you will see a question: Forgotten your login details?
• Click on that, and type in the email address you used when you registered on the Learning Exchange.
• You’ll receive an email message with a link in it. Click on the link. This takes you to where you can reset your password. (However, please be a wee bit patient – the email may take a few minutes to come through.) 
  Important note: the link in the email sent from the Learning Exchange will only be valid for a few days, so please activate a new password immediately.

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Searching tips 

The Learning Exchange uses Google's own search engine. Here are some top tips from the great search engine in the sky's basic search tips page to help you find information or documents on our site.

• Keep searches simple
• Type whatever comes to mind in the search box and press enter. (Yes, whole short sentences are helpful.)
• Searches are always case insensitive. 
• Google doesn't like punctuation or other special characters.

Google's basic search tips page.

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Difficulty logging in?

Some local authorities (and some schools) block access to social networking sites such as Facebook, Myspace, Twitter. If you are prevented from logging into the Learning Exchange due to the rules in your employer's IT policy, this letter from the Learning Exchange may be helpful. It verifies that the Learning Exchange is a bona fide extra-curricular and extended services website used by education professionals.

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Forums: subscribing and unsubscribing

Forums are listed under main forum topics. (The moderator needs to set these up.) Each forum topic has a number of discussion threads. (Once a forum topic has been set up, any member can set up a discussion thread under the topic.)

• To subscribe to a forum thread, click on each forum topic and look at the threads.
• Decide which ones you want to subscribe to and click on the ‘Subscribe’ button to the right of the forum thread title.
• This will take you to a page where you’ll see two buttons: ‘Cancel’ and ‘Confirm subscribe’.
• If you want to subscribe and receive email alerts when there is activity on the forum threads that interest you, click ‘Confirm subscribe’ – and choose how often you’d like to be notified.
• If you want to stop receiving the forum alert emails, click ‘Cancel’.

If you want to start a new forum topic, please contact Adam Zulawski or Paddy O'Dea who can set it up for you. You will then be able to set up discussion threads under the topic.

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Share a document on the Learning Exchange

If you would like to share a document with your fellow Learning Exchange members, just upload it into your list of documents on your member’s page and we’ll put it in the relevant library section.

You can do this by clicking on the 'My documents' tab, which is above your membership profile.

Your document will also be made available to Learning Exchange members on the Members’ documents page. (The link to Members’ documents can always be found at the bottom of the Library Index menu.)

If you need any help with uploading a document onto the Learning Exchange, please let us know.

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Please tell us what you think

We always welcome your comments on how we can improve the site and any other feedback you have.

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