Family Action's network for schools and childcare providers in England. Share knowledge, discuss issues, be inspired.

Bookmark and Share

EMASS referrals

young peopleMAKING A REFERRAL: Please follow the procedures listed below if you wish to make a referral to EMASS.

EMASS referrals

To make a referral to EMASS:

  1. Call 0333 800 1365 during normal working hours; or
  2. Email and request support; or
  3. Download, complete and return the referral form below.

EMASS referral form (Word)

If you want to email a completed referral form to us you MUST protect the form with a password and email the password to us separately.

You can protect a document by using a password to help prevent unauthorised access:

  1. Click the 'File' tab.
  2. Click 'Info'.
  3. Click 'Protect Document', and then click 'Encrypt with Password'.
  4. In the 'Encrypt Document' box, type a password, and then click 'OK'.
  5. In the 'Confirm Password' box, type the password again, and then click 'OK'.

Note that:

  • Passwords are case-sensitive. Make sure that the 'CAPS LOCK' key is turned off when you enter a password for the first time.
  • If you lose or forget a password, Word cannot recover your data.


EMASS will no longer be able to accept referrals after the 31 December 2017. If you require support please contact the post adoption or Special Guardian support services at your local authority Children’s Services.

The service is due to close on 31 March 2018.

We will continue to offer school and parent/carer training sessions up until the 28 February 2018.